Send booking confirmations and reminders on LINE without your own Official Account
UrlsTree sends your clients’ booking messages from its shared LINE account, with your name at the top of every message. You don’t open, pay for or manage an Official Account.
How it works
- 1In your dashboard, open Bookings → Settings → LINE and choose “UrlsTree LINE”. Nothing else to set up.
- 2On your booking page, clients tap “Continue with LINE” and sign in with their own LINE account (LINE Login).
- 3While signing in, LINE asks them to add our account as a friend — once. If they skip it, they leave an email instead, so the confirmation still reaches them.
- 4Messages arrive in Thai and English, headed [Your name]: the confirmation, the reminder, a moved booking, a cancellation (when you cancel), the video-call link if it is ready after the confirmation, a released slot when a PromptPay deposit did not arrive in time, and the balance when you give them a package.
- 5Email is optional for clients who book with LINE. If they give one, they get the emails too.
- 6If a LINE message cannot be delivered (for example, they blocked the account), the booking shows it, so you can reach them another way.
The message math
- One booking ≈ 2 pushed messages: the confirmation and the reminder.
- Each reschedule, or a cancellation by you, adds 1. A video link that arrives later adds 1.
- Answers when a client writes in are replies, which LINE does not count as pushed messages.
On your own OA: LINE’s free plan sends 300 messages a month — about 150 bookings. Beyond that you need a paid plan, such as Basic at ฿1,280/month (15,000 messages).
On the shared account: these messages are included in UrlsTree Pro, with no per-message charge.
What it is not
- Messages come from the shared UrlsTree account, not your own OA name or logo — your name heads every message.
- Booking messages only: no broadcasts, rich menu, coupons or marketing.
- Clients can’t chat with you through it. If they write in, it answers automatically with their next appointment link and does not pass the message on — put your own contact details in the service description.
- Fair use: at most 12 messages per client per day through the shared account; anything beyond that is not sent that day (email still goes out if they gave one).
- Already paying for an OA? Connect it instead (“My own Official Account”) and messages come from your brand.
Questions
- Do I need a LINE Official Account?
- No. Choose “UrlsTree LINE” and UrlsTree sends confirmations and reminders from the shared account, with your name at the top.
- What do my clients have to do?
- Tap “Continue with LINE” on your booking page, sign in, and add the account as a friend once — or give an email instead.
- Are there limits?
- At most 12 messages per client per day through the shared account, and booking messages only.
LINE prices checked 11 Oct 2026. LINE OA prices and quotas are LINE Thailand’s (excluding VAT) and can change — check current rates at linebiz.com.