# Frequently asked questions — UrlsTree

Updated: 2026-10-20

## Getting started

**What is a link in bio and why do I need one?**
A "link in bio" is a single page that holds every link you want to share — your menu, booking page, WhatsApp, shop, socials — since Instagram, TikTok, and most social profiles only let you put one clickable link in your bio. UrlsTree gives you that one page for free at yourname.urlstree.com.

**How do I put all my links in one page for free?**
Sign up at urlstree.com, pick a username, and add your links from the dashboard. It's free forever — unlimited links, no time limit, no card required.

**Can I sign up with my Google account?**
Yes — “Continue with Google” on the sign-up and login pages. You just pick your username afterwards. If you already have an account with the same email, Google gets linked to it.

**Do I need a website or coding to use UrlsTree?**
No. UrlsTree works entirely from your phone or browser — no website, hosting, or code required.

## URL shortener

**How do I shorten a URL and track clicks for free?**
Go to Short links in your UrlsTree dashboard, paste the long URL, and it generates a short link (urlstree.com/s/yourslug) instantly. Click count, a QR code, and (on Pro) referrer/country/device breakdown come with every short link, free with no cap.

**Can I choose my own short link instead of a random one?**
Yes — when creating a short link, you can set a custom slug (e.g. urlstree.com/s/summer-sale) instead of the randomly generated one, as long as it isn't already taken.

**Is there a limit on how many short links I can create?**
No. Short links are unlimited for every UrlsTree account, free or Pro.

**Can I use my own domain for short links?**
Yes. On Pro, the custom domain you connect for your page also serves your short links — they are shared as yourdomain/s/slug automatically, and the urlstree.com/s/slug form keeps working. You can switch the default back to urlstree.com from the Short links page at any time.

**Can I add UTM tracking to a short link?**
Yes, free. The create and edit forms have a UTM builder with presets for Instagram bio, WhatsApp, email and QR codes; source, medium, campaign (and term/content) are added to the destination and shown as a live preview. Paste a URL that already has utm_ parameters and they are picked up into the fields.

**Can a short link expire?**
Yes, free. Set a date and time in your timezone and the link stops redirecting after it, showing a small "this link has expired" page. On Pro you can send late visitors to a fallback URL instead. Expired links show up under an Expired filter so you can extend or delete them.

**Can I import my links from Bitly or a spreadsheet?**
Yes, on Pro: upload a CSV with a destination_url column (title, slug and expires_at are optional — a Bitly export works as-is) and UrlsTree previews every row with any errors before creating anything, up to 500 links per file. Exporting your links to CSV is free for everyone.

## Customization

**Can I use my own domain instead of urlstree.com?**
Yes, on the Pro plan. Point your own domain (like links.yourshop.com) at UrlsTree and HTTPS provisions automatically — no manual certificate setup.

**Can I change how my page looks?**
Yes, for free. UrlsTree has 86 themes across 8 categories (business, creator, music, fitness, food, beauty, travel, jewellery) with different button styles, shapes, and fonts, all available on the free plan.

**Can I collect email addresses from visitors?**
Yes, on the Pro plan — add an email capture form to your page, and optionally lock a specific link behind "enter your email to unlock." Both add visitors straight to your subscriber list, which you can export as a CSV.

## Bookings

**Can I take appointments or bookings from my link-in-bio page?**
Yes. UrlsTree has native bookings (Pro): create services (length, video/phone/in person, optional price and payment link), set weekly hours and days off, and visitors book at yourname.urlstree.com/book — online sessions in their time zone, in-person ones in yours, no account needed. Both of you get a confirmation email with a calendar invite; a reminder goes out before the session.

**How do I know my reminders went out?**
Open any booking: its Reminder line says when it goes out, or that it went — by email and on LINE, with the time — or why it didn’t, such as no email address or LINE’s monthly message limit. A small bell marks it in your bookings list, and if a reminder reaches nobody we email you once so you can contact the client yourself.

**Can visitors reschedule or cancel a booking?**
Yes — every email has a manage link where they can move or cancel; you can do both from your dashboard too. Calendar files update in place, so nobody ends up with a stale event.

**Does UrlsTree take a commission or a new-client fee?**
No. UrlsTree takes 0% of your bookings: no commission, no fee for new clients and no marketplace that lists you next to competitors. UrlsTree never processes the payment — you set a price and add your own payment link (Stripe Payment Link, PayPal, etc.), shown after booking, or in Thailand require a PromptPay deposit paid by QR straight into your own account.

**Where does deposit money go — can you hold my payouts?**
Straight to you. A PromptPay deposit is paid by the client's banking app into your own PromptPay account; UrlsTree never receives, holds or delays the money, so there are no payouts to wait for and nothing we can freeze.

**Does booking sync with my calendar?**
Yes: Google Calendar syncs both ways, and Outlook and Apple Calendar can subscribe to a one-way feed. Connect Google in Dashboard → Bookings → Availability: your busy times stop being bookable and each booking is written to a “UrlsTree bookings” calendar in your Google account (we read busy/free only, never event details). The feed refreshes about every 15 minutes. If the Google connection ever breaks, your booking page keeps taking bookings and we email you to reconnect.

## AI and automation

**Can AI set up my page?**
Yes, free on every account. After you sign up, “Set up with AI” takes a sentence or two about your business and drafts a bio, links and a look. You review the draft and keep only what you want — nothing is saved until you apply it. It never invents an address: a link you did not give it stays empty for you to fill in.

**Can I manage UrlsTree from ChatGPT or Claude?**
UrlsTree runs an open MCP (Model Context Protocol) server, so Claude, Cursor, or any MCP-compatible AI assistant can create links, check analytics, and manage your page directly from a chat. See the setup guide at /mcp-connector.

**Is it safe to connect an AI assistant to my account?**
Yes — you sign in with your own UrlsTree login (email or Google) through a standard OAuth flow, the same way you would for any third-party app. An assistant can only ever see or change your own account, and you can revoke access at any time from your account settings.

## Pricing

**Is UrlsTree free?**
Yes — unlimited links, unlimited short links, analytics, QR codes and 86 themes are free forever. Pro adds a custom domain, bookings (with LINE messages, PromptPay deposits and PDPA consent for Thailand), email capture, product blocks (sold through your own checkout or, in Thailand, by PromptPay on your page), tip blocks, a contact form, a PDF menu or price list, link scheduling, email-gated links and deeper analytics.

**Does UrlsTree take a percentage of my sales?**
No. A product block links to your own checkout or, in Thailand, takes PromptPay on your page straight into your own account — UrlsTree never processes the payment, so there is a 0% sales fee, on any plan.

## Billing, refunds and support

**Is there a free trial of Pro?**
Yes — your first month of Pro is free. Add a card at checkout and nothing is charged for 30 days; we email you 3 days before the free month ends. Cancel from the Billing page before then and you pay nothing. One free month per account. After your first payment, the 30-day money-back guarantee still applies.

**Can I cancel Pro any time?**
Yes. Cancel from the Billing page in your dashboard whenever you like. You keep Pro until the end of the period you already paid for, then your account moves to the free plan — your page, links and data are kept.

**Do you give refunds?**
Yes. Within 30 days of a payment we refund it in full, no questions asked. A renewal charge you did not expect is refunded in full whenever it happened — see the refund policy.

**Will I be charged without warning when Pro renews?**
No. On a yearly plan we email you a week before it renews, and your renewal date is always shown on the Billing page, where you can cancel any time before it. If a renewal charge still surprises you, contact us and we refund it in full.

**Can I talk to a real person?**
Yes. A person replies within 24 hours — use the live chat on our website and in your dashboard, or email us.

**Is UrlsTree up right now?**
Check the status page at https://stats.uptimerobot.com/YeTj0euNNQ — it runs on an independent monitoring service.

**Will you take my page down without warning?**
No. A page with real content gets an email and 3 days’ notice before any suspension, and stays up meanwhile; only urgent cases such as phishing or scams are suspended at once. A person reviews every report, the email says what we found and what to fix, and we remind you the day before. Urgent means phishing or malware, child safety, scams, illegal goods, threats of violence, a legal order or attacks on our systems — and even then we email you straight away. A suspended account can still sign in to download its data, manage billing and appeal. Spam or bot accounts, and abandoned accounts with nothing on them, may be deleted without a suspension first; if the account had a confirmed email, we email its owner.

**Can I export my data and leave?**
Yes, on any plan. Settings → Your data downloads your links, subscribers, bookings, orders, clients and analytics, and you can delete your account from Settings whenever you like — except while your account is suspended; then contact us and we'll help. What stays up and what goes is in “What happens to my page and links if I leave UrlsTree?”.

**What happens to my page and links if I leave UrlsTree?**
Stop paying and your page and short links stay up on the free plan. Your custom domain keeps serving your page, branded short links still work at their main /s/ address, and Pro blocks — products sold by PromptPay included — are hidden, not deleted; orders are kept and you can still mark them paid. Delete your account and everything goes at once, orders and product PDFs included, so export first in Settings → Your data. When you delete, you can leave the address you moved to: for 90 days your old page and short links show it as a link, and your username is held so nobody — you included — can take it. Your custom domain stops working the moment you delete.

## Bookings in Thailand

**Can clients book through LINE?**
Yes, on Pro. Clients tap “Continue with LINE” on your booking page, add the UrlsTree LINE account once, and get confirmations and reminders as LINE messages headed with your name — no LINE Official Account needed. Clients who are not on LINE book with email.

**Do I need a LINE Official Account?**
No. Flip one switch in settings: clients tap “Continue with LINE” on your booking page, add our LINE account once, and get confirmations and reminders as LINE messages headed with your name. Already run your own LINE OA? Connect it instead (advanced). Clients who are not on LINE always book with email.

**Can I take a PromptPay deposit?**
Yes, on Pro. Enter your PromptPay ID and a baht amount per service: the client scans a Thai QR that pays straight into your bank account, the slot is held for 15 minutes, and you confirm the transfer with one click. UrlsTree takes no fee.

**What happens to a deposit if a client doesn’t show up or is late?**
You decide, with a rule clients agree to before they book: for a no-show, a late arrival or a late cancellation, the deposit is kept, refunded by you, or turned into credit off their next booking with you. Switch the rules on in Bookings → Settings → Payments and set how late is too late and your late-cancellation window. Clients tick a box agreeing to the rule, it is on their confirmation, and cancelling in time always means the deposit goes back. UrlsTree records the rule and what you decide — the money itself only ever moves between you and your client.

**Does UrlsTree record PDPA consent?**
Yes. Switch on the consent box and every booking records when consent was given and which wording version (the default Thai/English wording or your own). Clients can withdraw consent and erase their details from their booking link.

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Web page: https://urlstree.com/faq (Thai: https://urlstree.com/faq?lang=th)
More: https://urlstree.com/llms.txt · https://urlstree.com/llms-full.txt